Follow The Directions & Get It Fixed

Warranty and Repair Information for Watches
The hands, dial, and watch movement are the only components covered under the warranty. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of IceLink service center. A return shipping and handling fee will apply to all warranty service.

The Manufacturer's Warranty Does Not Include:
  • Battery, case, crystal, strap, or bracelet
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear
  • Water damage taking into consideration water resistance rules.

This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

We suggest that all watches be serviced at IceLink Headquarters [address listed below] or at one of the friendly and
IceLink Authorized Repair Facilities. If you decide to take it to an unauthorized repair center, make sure it is a trusted and known location, not a pop up repair shop.You can size your watch bands at any repair center without voiding your warranty.

If the problem you are having with your watch is not covered by our limited warranty, or if your warranty has expired, please contact IceLink Customer Support at to attempt a resolve at your current issue. (You may be subject to Service Fees and Repair Costs)

Follow these directions and Pick from one of the links below:

After granted an approval for repair by IceLink Concierge,
All repair items should be sent to the following address:

IceLink HQ
Attn.Repair Department 666 North Kilkea Drive Los Angeles, CA 90048 Phone Number for Verification of Your Repair: 323-782-8666

Please Send only the item which needs to be repaired along with its corresponding paperwork/receipt. Do NOT send the box or additional bands or accessories. Please make sure your item is packed carefully so that is protected against possible damage during shipment.

We strongly suggest that you insure your package for the accurate value that it holds. Please email the tracking number to so that we can track your package as it arrives to our repair facility. 
We will contact you with a quote once the item is received.

You may print these instructions and address for your convenience by simply clicking the printer button.


Choose One & Fill out the Repair Request: